For medical offices

Online fax for medical offices

Medical offices still trade referrals, lab results and prior authorizations by fax. JamFax gives your office a fax number you use from a browser or your email, with no fax machine and no phone line.

Last reviewed October 25, 2026.

Read this first: HIPAA

JamFax does not currently offer a HIPAA Business Associate Agreement (BAA), and we do not claim HIPAA compliance. If your practice must send or receive protected health information (PHI) by fax, you need a BAA with your fax provider. Do not use JamFax for PHI today. HIPAA and JamFax explains what JamFax does and does not provide. If you have questions, contact support@jamfax.com.

What you can use it for

Many fax-heavy tasks in a medical office do not involve PHI. Examples are supply orders, vendor and pharmacy business paperwork, insurer or payer administrative forms that carry no patient details, and general correspondence. Decide for yourself, with your compliance contact, which documents fit. When in doubt, treat the document as PHI.

What JamFax does for an office

  • Your own fax number on every plan. You can keep an existing number by transferring it, with no transfer fee.
  • Every received fax arrives as a PDF online and by email to any number of addresses, so front-desk staff do not walk to a machine.
  • Send from the browser, or by email on e-Fax and Corporate Fax. Several PDFs combine into one fax.
  • A delivery report for every sent fax, and cover pages with saved templates, including a medical/confidential sample.
  • You choose how long faxes are kept. See security for how documents are stored and protected.

Which plan fits

  • Fax-to-Email, $5.99 a month: receive only, 500 pages a month. Fits an office that only receives.
  • e-Fax, $14.99 a month: send and receive, 1,000 pages a month, with a 14-day free trial on monthly e-Fax.
  • Corporate Fax, $49.99 a month: three departments, each with its own number, 3,000 pages a month shared. Unlimited users each see their own department's faxes. Extra departments are $6.99 a month.
  • Pay as you go: $2.99 a month plus $0.10 a page, for very low volume.

See pricing for every plan, or compare JamFax with other online fax services. Need to fax abroad? International faxing is off until you turn it on, and Jamaica is from $0.60 a page: see international prices.

Questions

Is JamFax HIPAA compliant?

No. JamFax does not claim HIPAA compliance and does not currently offer a Business Associate Agreement. Practices that must send protected health information by fax need a fax provider that signs a BAA with them.

Can I keep my office's fax number?

Yes. Choose "Transfer an existing fax number" when you order. There is no transfer fee, and the line is set up when the number arrives from your current provider.

Can several staff see our faxes?

Yes. Received faxes can be emailed to any number of addresses. On Corporate Fax, unlimited users each see their own department's faxes.

Do I need a fax machine?

No. You send from a browser or by email and receive faxes online as PDFs.

Get your own fax number

No fax machine, no phone line, no contract.

Get a fax number See pricing