JamFax terms of service

1. The agreement

These terms are an agreement between you and TKG Voice, LLC, doing business as JamFax.com, 17113 Miramar Parkway, Suite 117, Miramar, Florida 33027, which provides JamFax. By creating an account or using JamFax you accept them. If you use JamFax for a company, you confirm you may accept them on its behalf. Our Privacy policy explains how we handle personal information.

2. The service

JamFax gives you fax numbers and lets you send and receive faxes online and by email, as described on our Pricing page for your plan. Fax delivery depends on the phone network and on the receiving machine; we will retry and report failures, but we cannot guarantee that every fax is delivered or delivered by a particular time. JamFax is not for emergency communications.

3. Your account

• Give us accurate details and keep them up to date.
• Keep your sign-in secure. You are responsible for what happens under your account, including faxes sent by colleagues you invite and by email from your account addresses.
• Tell us straight away at support@jamfax.com if you think someone has used your account without permission.

4. Acceptable use

You must not use JamFax to:

• send unsolicited advertisements (junk faxes) or otherwise break the Telephone Consumer Protection Act, the Junk Fax Prevention Act or similar laws;
• send anything unlawful, fraudulent, threatening, harassing or infringing;
• reach premium-rate or restricted numbers, generate artificial traffic, or resell the service without our written agreement;
• interfere with the service, test its security without permission, or get around its limits.

We may block a fax, pause sending or suspend an account to stop misuse, and will tell you why unless the law or an investigation prevents it.

5. Fax numbers

• We assign fax numbers for your use while your line is active; numbers are regulated and do not become your property.
• You may transfer a number you already have to JamFax, and transfer a JamFax number to another provider while your account is in good standing.
• When a line is cancelled or closed for non-payment, its number may be released and reassigned after 30 days.

6. Prices, billing and renewal

• Plans are prepaid. You pay for the first month or year when you order. Your plan renews automatically for the same period, and we charge the card on file at each renewal unless you cancel first.
• Each plan includes the pages shown on the Pricing page. Pages over that are billed on your next invoice at the price shown there. Failed faxes do not use pages.
• Pay as you go. The pay-as-you-go plan has a monthly fee and no included pages; each page sent or received is charged from prepaid credit at the price on the Pricing page. Failed faxes are not charged, and pages are counted by the carrier. Taxes on credit are charged when you buy it. Credit does not expire while your account is open. If your credit runs out, sending stops until you add more; faxes sent to you are still received and kept. Optional automatic top-up charges your saved card when your credit is low; if that charge fails we email you and turn automatic top-up off.
• Switching plans. Credit stays on your account when you switch plans. A move from a subscription plan to pay as you go starts when the month or year you have paid for ends, and that period is not refunded.
• Unused credit. When you close your account, unused credit is refunded in full to the original payment method if you ask within 90 days of closing; after that it is forfeited.
• International faxing. International faxing is off by default and the account owner turns it on in the app. Only the US and Canada are domestic; every other destination, including Jamaica, the rest of the Caribbean and the US territories, is international. Each international page is charged from prepaid credit at the per-page price for that country, which is shown in the app and on the Pricing page. Subscription plans need the International add-on, $4.99 a month; Pay as you go does not. We set a default spending cap of $25 a day on international faxing for each account, and we may set a different cap for an account. Only landlines abroad are supported; mobile and special-service numbers are not. Failed international faxes are not charged. International prices may change, and the price shown at the time you send applies.
• Prices are in US dollars and exclude taxes and regulatory fees, which we add where they apply.
• If a payment fails we will email you. While a bill stays unpaid, sending pauses at once; receiving continues until the account is suspended 30 days after the bill was due, and an account still unpaid after 90 days may be closed.
• We may change prices with at least 30 days' notice by email; the new price applies from your next renewal after the notice period.

7. Free trial, money-back guarantee and cancelling

e-Fax free trial. A new monthly e-Fax line with a new number can start with a 14-day free trial, once per customer and per payment card. We take your card when you start but charge nothing during the trial, which includes up to 50 pages. Unless you cancel before the trial ends, we charge your first month or year on day 14 and the plan continues as in section 6. If you cancel during the trial you pay nothing, the line closes and its number is released.

30-day money-back guarantee. If you ask within 30 days of your first e-Fax payment, we will refund that payment in full. The guarantee applies once per customer and does not cover renewals, extra pages or other plans.

You can cancel a line or your account at any time in the app. It keeps working until the end of the month or year you have paid for, and you are not charged again. Apart from the money-back guarantee above, payments already made, including unused months of a yearly plan, are not refunded, except where the law requires a refund or we tell you otherwise.

8. Your content

The documents and information you send, receive and store remain yours. You give us permission to handle them only as needed to provide JamFax, for example to transmit, store and display your faxes. You are responsible for having the right to send what you send. Faxes are deleted according to the retention setting you choose.

9. Health information

Do not use JamFax to send or store protected health information under HIPAA unless we have signed a Business Associate Agreement with you.

10. Suspension and termination

We may suspend or end your account if you seriously or repeatedly break these terms, do not pay, or if the law requires it. We will give notice where we reasonably can. Sections 8, 11, 12 and 13 continue after the agreement ends.

11. Disclaimers

Except as stated in these terms, JamFax is provided "as is" and "as available", without warranties of any kind, to the fullest extent the law allows.

12. Limits on liability

To the fullest extent the law allows, neither party is liable for indirect, incidental or consequential losses, or for lost profits or data, and our total liability under these terms is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

13. Dispute resolution and binding arbitration

When this section applies. It applies to accounts opened on or after October 24, 2026. For accounts opened before then, it takes effect 30 days after we email the account owner about it, as section 14 provides, and covers only disputes that arise after that. If you do not agree, you can cancel before it takes effect.

Contracting party

JamFax.com is a registered trade name of TKG Voice, LLC ("JamFax", "we", "us" or "our"), located at 17113 Miramar Parkway, Suite 117, Miramar, Florida 33027, United States.

Informal dispute resolution

Before starting arbitration, you and JamFax agree to try to resolve any dispute through good-faith discussion. The party raising the dispute must give written notice describing the dispute, the relevant account details and the relief requested.

Notices to JamFax must be sent to: TKG Voice, LLC d/b/a JamFax.com, Attn: Legal — Dispute Notice, 17113 Miramar Parkway, Suite 117, Miramar, Florida 33027, United States.

JamFax will send notices to the email or mailing address on your account. If the dispute is not resolved 30 days after the notice is received, either party may start arbitration. This does not prevent urgent applications for relief or filings needed to preserve a legal deadline.

Agreement to binding arbitration

Except as set out below, you and JamFax agree that disputes arising out of or relating to these terms, your account or the JamFax service will be resolved by binding arbitration rather than a trial before a judge or jury.

Covered disputes include claims about subscriptions, billing, payments, fax transmission or delivery, suspension or termination of service, and the handling of personal information, to the extent those claims may lawfully be arbitrated.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. To the extent applicable and not preempted by federal law, Florida law applies without regard to its conflict-of-law rules. Mandatory protections that apply to you remain in force.

Administration and procedure

Arbitration will be administered by the American Arbitration Association ("AAA") before one neutral arbitrator under its applicable rules, including its Consumer Arbitration Rules where they apply. Information about the AAA's rules and filing procedures is at www.adr.org.

The arbitrator will be selected under the applicable AAA rules. Hearings may be held remotely, on written submissions where permitted, or in person as those rules provide. Any in-person location must comply with applicable consumer protections and reasonably accommodate the parties.

If the AAA is unable or unwilling to administer the dispute, the parties may agree on another administrator. If they cannot agree, either party may ask a court of competent jurisdiction for appropriate relief, including appointment of a substitute where the law permits. Nothing requires a substitute procedure that would remove mandatory consumer protections.

Fees, remedies and award

Filing, administrative and arbitrator fees will be allocated under the applicable AAA rules and fee schedule, subject to applicable law. JamFax will pay all fees it is required to bear under those rules or the law. Available fee-waiver procedures continue to apply.

Each party bears its own legal expenses unless applicable law or an enforceable agreement permits an award of those expenses. The arbitrator may grant any relief available under applicable law for the claim presented and will issue a reasoned written award.

Judgment on the award may be entered in a court of competent jurisdiction, subject to applicable rights of judicial review.

No class or representative actions

You and JamFax may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class, collective or representative proceeding, and may award relief only in favour of the individual party seeking it and only to the extent needed for that party's individual claim. If this paragraph is found unenforceable for a particular claim, that claim (and only that claim) must be severed and brought in court, not in arbitration.

Exceptions and protected rights

Either party may bring an eligible claim in small-claims court while the claim stays within that court's jurisdiction. Either party may also seek temporary or preliminary protective relief from a court of competent jurisdiction without waiving arbitration of the underlying dispute.

Nothing in this section prevents you from contacting, filing a complaint with or cooperating with a consumer-protection agency, data-protection authority, telecommunications regulator, law-enforcement agency or other government body.

This section does not require arbitration of claims that applicable law excludes from mandatory arbitration, or restrict any right or remedy that cannot lawfully be waived.

Court determination and severability

A court of competent jurisdiction will decide disputes about the formation or existence of this arbitration agreement and any other question that applicable law requires a court to decide.

If a provision is held unenforceable, it will be severed to the extent the law permits. If arbitration cannot lawfully be required for a particular claim, that claim may proceed in court. Any claim that proceeds in court, including small claims, will be brought in the state courts of Broward County, Florida, at the South Regional Courthouse, 3550 Hollywood Boulevard, Hollywood, Florida 33021, or in the federal courts for that district, and you and JamFax consent to their jurisdiction.

Survival

This arbitration agreement survives account closure and the end of these terms, but applies only where the parties have validly agreed to it. Account closure does not create a new agreement to arbitrate or widen an existing one.

14. Changes to these terms

We may update these terms. If a change matters, we will email account owners at least 30 days before it takes effect. If you keep using JamFax after that, the new terms apply; if you do not agree, you can cancel.

15. Contact

TKG Voice, LLC, 17113 Miramar Parkway, Suite 117, Miramar, Florida 33027. Email support@jamfax.com, phone (833) 952-6329.